Welcome to Upahar18 – the official online store owned and operated by Upahar, a brand dedicated to offering unique and meaningful gifts. By accessing or using our website www.upahar18.com, you agree to be bound by these Terms and Conditions.

These Terms apply to all users of the site, including customers, casual visitors, vendors, and contributors. They outline your rights and responsibilities when using our platform, placing orders, accessing content, or interacting with any part of our services.

We are committed to maintaining a transparent and secure environment for every user. If you do not agree with any part of these terms, we kindly request you to discontinue using our services.

To know more about our brand, values, and journey, please visit our About Us page.

In these Terms and Conditions, the following terms shall have the meanings assigned to them:

• “Company”, “We”, “Us”, or “Our” refers to Upahar, the registered entity operating the website Upahar18.com.

• “Website” means the domain www.upahar18.com, including all its subdomains, content, and services provided therein.

• “User”, “You”, or “Your” refers to any individual who accesses, visits, browses, registers on, or interacts with the Website. This includes, but is not limited to:

  • Buyers – Users who place orders and make purchases.

  • Visitors – Users who browse the site without creating an account or making a purchase.

  • Account Holders – Users who create and manage an account on the Website.

  • Commenters or Reviewers – Users who post feedback or reviews on product pages or blog posts.

  • Subscribers – Users who opt-in to receive updates, promotions, or newsletters.

• “Products” means all items available for purchase on the Website, including customized gifts, handmade items, and other merchandise.

• “Services” refers to all features provided by the Company via the Website, including customization, ordering, customer support, reward wallet system, delivery, and promotional messaging.

• “Order” means a confirmed request for one or more Products made through the Website.

• “Account” refers to a registered user profile that stores order history, personal information, wallet balance, and preferences.

By accessing or using our website, you confirm that:

• You are at least 15 years old. If you are under 15, you may only use the site under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement under applicable law.

• The information you provide while creating an account or placing an order is accurate, complete, and up to date.

• You will use this website only for personal, non-commercial, and lawful purposes.

• You are responsible for maintaining the confidentiality and security of your account credentials and any activity that occurs under your account.

If you do not meet these eligibility requirements, you may not use this website or our services.

We reserve the right to suspend or permanently terminate your account at our sole discretion under the following circumstances:

• Violation of our Terms & Conditions or Privacy Policy.

• Abusive, offensive, or fraudulent activity on the website.

• Providing false, misleading, or incomplete information.

• Attempting unauthorized access or disrupting website security.

• Posting inappropriate comments, reviews, or uploads.

In such cases, access to your wallet balance, order history, or saved designs may also be restricted or deleted without prior notice. These actions are taken to ensure the safety and integrity of our platform and community.

If you believe your account was suspended or terminated in error, you may contact our support team to file an appeal. We will review your request and may reinstate access at our discretion based on the nature of the violation and supporting evidence.

You agree to provide accurate, current, and complete information when creating an account, placing an order, submitting content, or communicating with us. Any false, misleading, or outdated information may result in delays, cancellation of your order, suspension of your account, or refusal of service.

We are not responsible for any loss or inconvenience caused due to incorrect information submitted by you, including delivery issues, payment failures, or communication errors. It is your responsibility to keep your account information up to date at all times.

However, we may use photos or videos of the final personalized product (without revealing any customer identity) for promotional use—such as showcasing examples on our website, social media, or marketing campaigns. We always ensure that such displays maintain customer privacy.

To place an order on Upahar18.com, you must first create an account. Once logged in, you can browse our wide range of customizable, non-customizable, and handcrafted products.

• Customizable Products: You can personalize these items directly through our website using the available customization options. If you face any difficulty, you may send your preferred images, texts, or instructions via WhatsApp or email after placing the order.

• Non-Customizable Products: These are ready-made items that do not require any personalization. Simply select the product and proceed to checkout.

• Handcrafted Products: These unique, handmade items are made with care and available in limited quantities. Place your order while stock lasts.

After adding your selected items to the cart, proceed to checkout by entering your delivery details and completing payment via our secure gateways.

All orders are subject to availability and acceptance. You will receive an email confirmation upon successful order placement. We reserve the right to cancel or refuse any order due to stock issues, pricing errors, policy violations, or suspected fraud.

In case of cancellation after payment, a full refund will be processed as per our Refund Policy.

For personalized or customizable products, users have the option to upload their own designs, images, texts, or specific instructions directly through our website during the order process. Alternatively, if you face any difficulty, you may also submit your design files or instructions via WhatsApp or email after placing the order. We aim to provide a smooth and flexible customization experience.

By submitting any custom content to Upahar, you agree to the following terms:

• Ownership & Rights: You confirm that you either own the content you upload or have received proper permission or license to use it. This includes images, text, logos, and any design elements.

• Legal Compliance: You must not submit any content that is offensive, defamatory, obscene, threatening, discriminatory, infringing upon intellectual property rights, or otherwise unlawful. Any such content will be rejected, and necessary actions may be taken.

• Content Responsibility: You are solely responsible for the correctness and clarity of the submitted design, including spellings, image resolution, layout, and other specifications. We do not edit or adjust designs without your request or approval.

• Quality Review: If your submitted design is unclear, low in resolution, or technically unsuitable for printing, our team may reach out to you for clarification or revised materials. However, delays caused by late responses may affect delivery timelines.

• Right to Refuse: Upahar reserves the right to reject or cancel any order that includes designs violating these terms, without prior notice.

By submitting custom content, you acknowledge and accept full responsibility for the materials you provide, and any consequences thereof.

When you upload custom images, text, or designs for your order, those files are used solely for the purpose of producing your customized product. We respect your ownership of your uploaded content.

However, by placing an order with Upahar, you grant us a non-exclusive, royalty-free, worldwide license to use photos or videos of the final physical product—not the raw uploaded files—for marketing and promotional purposes. This may include showcasing the finished product on our website, social media platforms, digital ads, or printed materials.

We never publicly display personal or sensitive information, and we take care to avoid revealing any customer identity unless express permission is provided.

If you do not want your product to be featured in our marketing, you can request exclusion by contacting us through email or WhatsApp immediately after placing your order. We will respect your preference.

All orders placed on Upahar18.com must be paid in full at the time of purchase. We currently accept payments through trusted and secure gateways, including Razorpay for domestic transactions and PayPal for international payments. Your payment information is processed securely by these third-party providers, and we do not store your full card or banking details on our servers.

Prices are listed in INR (₹), and international transactions are subject to currency conversion rates and additional fees as determined by your card provider or PayPal.

Orders will not be confirmed or processed until the payment has been successfully completed. In case of failed or incomplete payments, the order will be considered invalid and may be cancelled automatically.

We reserve the right to modify accepted payment methods or update transaction policies at any time. For any issues or queries related to payment, please contact our support team promptly.

Cash on Delivery (COD) is available only for select products and serviceable pin codes within India. This option may not be applicable for custom-made or handmade products.

Orders placed with COD are subject to verification through phone or email. We reserve the right to cancel or delay any COD order if the information provided is incomplete, suspicious, or unverifiable.

An additional service charge may apply for COD, and the availability of this payment method will be clearly indicated during checkout.

Our website offers a digital wallet feature that stores reward points and other credits earned through purchases, promotional offers, or other eligible activities. Reward points may also be added for eligible offline purchases, which will be reflected in the same wallet once verified.

These points can be redeemed during future online purchases, subject to terms and limitations. Points may have an expiry period and cannot be transferred, encashed, or combined with certain discounts.

We reserve the right to modify the reward system, adjust balances, or suspend accounts in case of misuse or system abuse.

We value customers who shop with us both online and offline. If you make a purchase from our physical store, you may be eligible to receive wallet credit in your online account, subject to verification.

To claim this credit, customers must provide valid purchase proof (such as an invoice) and ensure their online account is active. The credited amount may be in the form of reward points or store credit and can be used for eligible online purchases.

Please note, offline wallet credits are non-transferable, may be subject to expiration, and cannot be exchanged for cash. Upahar reserves the right to accept or reject any credit request in case of inconsistency or misuse.

All prices displayed on Upahar18.com are in INR unless specified otherwise. We reserve the right to modify prices, offers, or product details at any time without prior notice, especially in the case of typographical errors or technical issues.

Occasionally, we may offer promotional discounts, coupon codes, or limited-time offers. These promotions are subject to specific terms and cannot be combined with other offers unless clearly stated. Misuse of discount codes or offers may result in cancellation of the order.

For international orders, additional costs may apply, including but not limited to:

• International shipping charges

• Packaging fees specific to safe transit

• Custom duties or import taxes as per the destination country’s regulations

These charges are the responsibility of the buyer and will either be added at checkout (if applicable) or communicated separately before dispatch.

We always strive to ensure transparent pricing and fair value for every purchase.