a. Customized Products

Customized or personalized items (e.g. printed mugs, t-shirts, frames, etc. with customer-provided text or images) are not eligible for return or refund, unless:

• The item was delivered in a damaged or defective condition.

• There is a clear printing or customization error from our end.

• Valid photo/video proof is provided within 24 hours of delivery.

b. Non-Customized Products

Returns are accepted for non-customized items under the following conditions:

• The return request must be submitted within 7 days of delivery.

• The product must be unused, undamaged, and returned in its original packaging.

• Clear photo/video evidence of the issue must be shared.

• Returns will not be accepted if the product shows signs of use or if damage occurs after delivery.

c. Handcrafted Products

Handcrafted items are unique and may naturally vary in design, color, or texture. Returns are accepted only if:

• The product arrives broken or seriously damaged.

• Photo/video proof is submitted within 24 hours of delivery.

• Minor imperfections or variations are not considered defects and do not qualify for return.

To raise a return or replacement request, please follow these steps:

1. Log in to your account and go to My Orders.

2. Select the item you want to return or replace.

3. Click on “Request Return/Replacement” and provide:

   • Reason for the request

   • Clear photo/video proof (if applicable)

4. Alternatively, you may contact us via email or WhatsApp with your Order ID and issue details.

5. Requests must be submitted within the return/replacement window stated in our policy.

6. Once reviewed, our support team will confirm the eligibility and provide return/replacement instructions.

Note: Submitting incomplete or incorrect information may delay the processing of your return.

If your product is eligible for a replacement, the steps are as follows:

1. Our team will verify your request and approve it based on eligibility.

2. We will schedule a reverse pickup of the original item through our courier service.

3. Once the returned item is received (if required), the replacement will be dispatched within 3 to 5 business days, based on stock availability.

4. You will be notified once the replacement is shipped.

5. If the same product is unavailable, we may offer:

   • A similar alternative, or

   • A full refund as per our refund policy.

Note: Replacements are subject to verification and available stock.

Once your returned item is received and inspected, the refund process will proceed as follows:

1. You will receive a confirmation via email or WhatsApp once we receive the returned item.

2. Our quality control team will verify the condition of the product.

3. If the return is approved, your refund will be initiated within 3 to 7 business days.

4. Refunds will be processed via the original payment method (e.g. Razorpay, PayPal, Wallet Balance).

5. You will be notified once the refund has been processed.

6. For Cash-on-Delivery orders, refunds will be made via bank transfer or digital wallet, after collecting account details.

7. In case the product is delivered in a severely damaged condition and clear proof is provided within 24 hours of delivery, a refund may be issued without requiring the product to be returned.

Note: Refund timelines may vary depending on your bank or payment gateway policies.

• We offer exchanges only for items that are defective, damaged, or incorrectly delivered.

• To request an exchange, please contact us within 48 hours of delivery, along with clear photo/video evidence and your Order ID.

• Once approved, we will arrange reverse pickup of the original item and ship the replacement after we receive and inspect the return.

• Exchanges are subject to product availability. If the same item is unavailable, you may opt for a similar item or a refund (if applicable).

Not eligible for exchange:

• Custom or personalized products

• Handcrafted items (unless damaged or incorrect)

• Items used, washed, or not in original packaging

All exchange requests must follow our standard return request process.

Customer-Initiated Cancellation:

• You may request to cancel your order within 6 hours of placing it or before the order is processed for shipping, whichever comes first.

• To cancel, please contact us via WhatsApp or email with your Order ID.

• If the order has already been shipped, cancellation is not possible; however, you may return the item if eligible.

Cancellation for Handcrafted Products:

• Since handcrafted products are made-to-order, cancellations are accepted only before production starts.

• Once crafting begins, cancellation or changes are not allowed.

Cancellation for Custom Print Products:

• Custom printed products enter the printing process immediately after order confirmation.

• Therefore, cancellations are not accepted once printing has started.

• Please verify all customization details carefully before confirming your order.

Cancellation by Us:

• We reserve the right to cancel your order in case of:

  • Stock unavailability

  • Payment failure or issues

  • Incorrect shipping address or contact information

  • Technical errors on the platform

• In such cases, a full refund will be issued via the original payment method.

Note: Refunds for approved cancellations will be processed within 3 to 7 business days.

If an order is returned to us due to incorrect address, unreachable contact number, customer unavailability, or refusal to accept the package:

• The order will be marked as “Undelivered” and returned to our facility.

• In such cases, we will contact you to confirm whether you want a re-delivery or a refund (if applicable).

• Shipping charges are non-refundable, and re-delivery may require an additional shipping fee.

• Custom and personalized items are not eligible for refund in case of undeliverable returns.

Please ensure that the shipping details and contact number are accurate and someone is available to receive the package.

• If the return is due to our fault (e.g., wrong item sent, defective product, or damage during delivery), we will bear the full return shipping cost and arrange the reverse pickup.

• If the return is initiated for personal reasons (e.g., change of mind, dislike, or incorrect selection), the customer is responsible for the return shipping charges.

• For prepaid returns, the return shipping cost will be deducted from the refund amount unless otherwise stated.

• Custom and personalized products are generally non-returnable, unless damaged or incorrect.

All return shipments must be made using our approved courier partners to ensure tracking and delivery confirmation.

• All return/exchange requests must be made within the specified time frame mentioned in the respective policies.

• Returned items must be in their original condition, unused, unwashed, and with all tags/packaging intact.

• Products that are damaged due to misuse, improper handling, or wear and tear are not eligible for return or replacement.

• In case of any dispute, our internal quality check and decision will be considered final.

• We reserve the right to update or modify our return/refund/exchange policies at any time without prior notice.

We appreciate your understanding and cooperation in ensuring a smooth experience for both parties.