(offline store)

UPAHAR

Bethuadahari
Nadia, WB-741126

Saturday – Tuesday 09:00 – 19:00

(+91) 7908363889
basubusiness18@outlook.com

(online store)

UPAHAR18

Bethuadahari
Nadia, WB-741126

Monday – Tuesday 09:00 – 19:00

(+91) 8016163221
support@upahar18.com

CONTACT WITH AN EXPERT

    FREQUENTLY ASKED QUESTIONS

    How can I place an order?

    Select your desired product and click on the “Order Now” button. Then choose your preferred payment option to complete the order easily.

    How can I make the payment?

    You can pay via Razorpay using UPI, card, net banking, or wallet.
    You can also make payments through PayPal.
    Cash on Delivery (COD) is available for select products and regions.

    How can I request a customized print on a product?

    For some customizable products, you’ll find a “Customize” option. You can add your preferred text or image and place the order directly.

    If you face difficulty customizing, or if the customizable product doesn’t have a “Customize” option, simply click “Order Now” to complete the order, then send your image or text via WhatsApp or email (mentioning your order ID).

    We’ll create a soft copy of the design based on your input and share it with you for approval. Once confirmed, we’ll proceed with printing.

    Can handcrafted items be customized?

    Yes, handcrafted items can be customized. Please get in touch with us directly for details and assistance.

    How long will delivery take?

    Delivery within West Bengal usually takes 3–5 business days.
    For other Indian states, it may take 7–10 business days.

    Please note that handmade products might take a little longer.

    Do you deliver outside India?

    Currently, we deliver only within India.
    International shipping will be available soon.

    Can customized products be returned or exchanged?

    Customized products are generally non-returnable. However, if there is any defect or issue, we will arrange a replacement.
    For more details, please refer to our Return & Refund Policy.