a. Personal Information

When you create an account or place an order, we collect personal details such as your full name, email address, phone number, shipping/billing address, and order information. This information is necessary to process and fulfill your order and communicate with you regarding your purchase.

b. Automatically Collected Data

We automatically receive certain non-personally identifying data when you visit our website. This includes your IP address, browser type, device type, operating system, language settings, referring website, and access time. We may also detect your approximate location using your IP. This helps us improve website performance and user experience.

c. Uploaded Media for Custom Orders

If you upload images or text for custom products, we use those only to fulfill your order. Please avoid uploading photos that contain location metadata (such as EXIF GPS), to protect your privacy.

d. Cookies and Tracking Technologies

We use cookies to remember your login, save preferences, manage your session and shopping cart, and analyze user behavior. Cookies help us deliver a smoother experience. You may disable cookies via your browser settings, though it might affect some features of the site.

When you contact us through our website’s contact form, we collect the information you provide, such as your name, email address, and message content. This data is used solely to respond to your inquiries or support requests, and is not shared with third parties.

Our website may include a blog where users can read content and post comments. When commenting, users may be required to provide their name and email address. This information is used to display comments and prevent spam. Please avoid sharing personal or sensitive information in public comment areas.

Some blog posts may include embedded content (e.g., videos, images) from third-party websites, which may collect data through cookies or other tracking technologies. We are not responsible for the privacy practices of those third-party sites.

To post a comment or review on our website or blog, users must have a registered account. This helps us ensure authenticity and maintain a safe environment.

Please note that any information you voluntarily share in these public areas (such as comments or product reviews) becomes visible to others. We advise you not to include any sensitive or personal information in your submissions.

By submitting a comment or review, you grant us permission to display it publicly on our website, subject to moderation if necessary.

We use the information collected from you to provide and improve our services. This includes processing orders, communicating with you regarding your purchases, responding to your queries through the contact form, and displaying content or order history in your account. We may also use the information to analyze user behavior and improve user experience on our site. In the future, we may send promotional messages via email or WhatsApp, but only if you have opted in. Information submitted through blog comments is used for comment display and spam prevention only.

When customers upload images, text, or design files for customized products, we use them strictly for fulfilling that specific order. These personal files are never shared with third parties or used for any unrelated purpose.

However, we may use photos or videos of the final personalized product (without revealing any customer identity) for promotional use—such as showcasing examples on our website, social media, or marketing campaigns. We always ensure that such displays maintain customer privacy.

At Upahar18, we take your privacy seriously. We do not sell or share your personal information with third parties for marketing purposes.

However, to operate and improve our website and services effectively, we use trusted third-party service providers. These services also support our digital marketing efforts.

The third-party services we use include:

• Payment Gateways:
  We use Razorpay and PayPal to ensure secure payment processing.

• Web Hosting & Security:
  Reliable hosting and cybersecurity services help keep our website running smoothly and your data protected.

• Analytics and Digital Marketing Tools:
  To better understand customer behavior and enhance our services and promotions, we utilize tools such as Google Analytics, Meta Pixel, and Mailchimp.

Important:
Each of these service providers has its own privacy policy. We encourage you to review their policies separately to understand how your data may be handled.

Our website offers a digital wallet system for registered users. Customers may receive reward points or cashback to their wallet, which can be used for future purchases on the website. Wallet balances and transaction history are visible from the user’s account dashboard.

Rewards may be issued for both online and offline purchases. To claim rewards for offline purchases, customers must provide the registered phone number or account reference at the time of purchase. All rewards are non-transferable and subject to the terms and conditions of each promotion.

We retain customer data as long as necessary to fulfill orders, comply with legal obligations, and support user experience. Account information, order history, and wallet data are retained until the user deletes the account or requests data deletion.

We reserve the right to remove or suspend user accounts, reviews, or comments without prior notice if they violate our terms, include offensive content, spam, or abuse the platform. Such actions may be taken without user consent in order to maintain the integrity and safety of our platform.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years old. Since we do not ask for age information during account registration, we rely on users to comply with this requirement. If we discover that we have inadvertently collected data from a child under 13, we will promptly delete that information.

We take the security of your personal data seriously. To protect your information, we follow industry-standard security measures, including:

• Encryption of data

• Use of secure servers

• Software safeguards to prevent unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security against breaches beyond our control.

In the event that Upahar or its assets are acquired or merged with another business, customer data may be transferred to the new ownership. Such transfers will be done in accordance with this Privacy Policy to ensure continued protection of your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the “Effective Date” at the top will be revised. Continued use of our website implies acceptance of any updates.

As a user of our website, you have the following rights regarding your personal data:

• Right to Access: You can request to view the personal data we have collected about you.

• Right to Rectification: You may request correction of any inaccurate or outdated personal information in your account.

• Right to Erasure: You can request the deletion of your account and associated personal data, subject to legal and operational requirements.

• Right to Object or Restrict Processing: You may opt out of promotional communications or limit how your data is used for non-essential services.

• Right to File a Complaint: If you have concerns about how we handle your data, you may contact us directly or file a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at the email address or phone number listed in the “Contact Us” section.