• All domestic orders are processed within 1 to 3 business days after payment confirmation.

• Handmade products may require additional processing time.

• We use trusted courier partners to deliver your orders safely across the country.

• Courier partners may vary depending on your location.

• Shop Pickup Option: Customers located within the local area can choose to pick up their orders directly from our offline store after placing an order on the website. Please clearly mention “I will pick up from the offline store” in the “Order Notes” section at checkout. Our team will then contact you to confirm the pickup details.

• Local Area (within our city/town):
  Orders are typically delivered within 1 to 3 business days.

• West Bengal (outside the local area):
  Delivery usually takes 3 to 5 business days after dispatch.

• Other States (outside West Bengal):
  Delivery generally requires 7 to 10 business days after dispatch.

Please note: Delivery times may vary based on your exact location, courier service availability, local holidays, weather conditions, and unforeseen circumstances beyond our control. We appreciate your understanding and patience in such situations.

• Shipping fees depend on the product size, weight, and delivery location.

• Free shipping is available for orders exceeding a certain amount (check the website for details).

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can track your shipment directly on the courier’s official website using this tracking number.

• Additionally, for your convenience, you can visit the Track Order section on our website and enter your order number along with your email address or the tracking number to easily monitor the status of your delivery in real-time.

If the package is returned to us due to an incorrect shipping address, incomplete address, unreachable contact number, or refusal to accept the delivery, it will be treated as an undeliverable shipment.

• In such cases, the order will be returned to our facility.

• To resend the package, the customer must pay the applicable re-shipping charges.

• If the customer chooses not to receive the order and instead wants a refund, the request will be processed as per our Return & Refund Policy.

• Delivery times are estimated and may be affected by courier delays, holidays, or unforeseen events.

• We will inform you promptly if there are significant delays.